Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Our website
This website is operated by REL Acoustics Limited and REL Acoustics America Limited, LLC.
This cookie policy relates to your use of our website, REL.net. Throughout our website we may link to other websites owned and operated by certain third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate polices. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us to monitor the use of our website and improve its performance, as well as enabling us to customise the website experience for each user by recognizing you and your device and storing information about your preferences, account and/or past actions.
For example, we may monitor how you access the website (for example, via which device and/or browser), which pages and products you access and view, and how long you spend browsing the website. We may also monitor general browsing information such as traffic data, location data and the originating domain name of the internet service provider(s). Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
Third parties also set cookies on our website, in order to provide us with relevant information about your use of the website and its services (e.g. Google Analytics) and to provide advertising relevant to your interests.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and disabling cookies
Your consent is required to place cookies or other similar technologies on your device, except where they are essential for us to provide the website and any related services to you. These essential cookies are indicated in the table of cookies, below.
If you do not consent to the placing of non-essential cookies on your device, you can control most cookies through altering your browser settings accordingly. For more information on how to do so, see the following information for the most popular browsers:
Please note that changing your cookie settings may result in the loss of some website functionality and in some cases our website may not perform properly or be accessible at all.
First party cookies
WooCommerce
We use WooCommerce for webshop management. Read more
Functional
session
Store items in shopping cart
session
Store items in shopping cart
1 day
Store items in shopping cart
session
Store performed actions on the website
session
Store performed actions on the website
persistent
Sharing
This data is not shared with third parties.
Optimizely
We use Optimizely for website statistics. Read more
Statistics
6 months
Store a unique user ID
10 years
Store ID’s of experiments and sessions for A/B testing
10 years
Store ID’s of experiments and sessions for A/B testing
Sharing
This data is not shared with third parties.
WP Engine
We use WP Engine for website hosting. Read more
Marketing/Tracking
session
Purpose pending investigation
session
session
session
session
session
session
session
Sharing
For more information, please read the WP Engine Privacy Statement.
Third party cookies
The table below provides more information about the third-party cookies we use and their purpose:
Hotjar
We use Hotjar for heat maps and screen recordings. Read more
Statistics
1 year
Store a unique user ID
30 minutes
session
Store unique visits
Sharing
For more information, please read the Hotjar Privacy Statement.
WooCommerce
We use WooCommerce for webshop management. Read more
Functional
session
Store items in shopping cart
session
Store items in shopping cart
1 day
Store items in shopping cart
session
Store performed actions on the website
session
Store performed actions on the website
persistent
Sharing
This data is not shared with third parties.
Facebook
We use Facebook for display of recent social posts and/or social share buttons. Read more
Marketing/Tracking
3 months
Store and track visits across websites
1 year
Manage ad display frequency
2 years
Store last visit
1 year
Store account details
3 months
Store a unique session ID
3 months
Enable ad delivery or retargeting
2 years
Provide fraud prevention
2 years
Store browser details
1 year
Store account details
Functional
1 week
Determine screen resolution
90 days
Keep users logged in
90 days
Store a unique user ID
90 days
Provide fraud prevention
session
Store and track if the browser tab is active
Sharing
For more information, please read the Facebook Privacy Statement.
Google Analytics
We use Google Analytics for website statistics. Read more
Statistics (anonymous)
2 years
Count and track pageviews
1 day
Count and track pageviews
Purpose pending investigation
Sharing
For more information, please read the Google Analytics Privacy Statement.
HubSpot
We use HubSpot for marketing automation (automated email marketing). Read more
Marketing/Tracking
13 months
Store and track a visitor’s identity
13 months
Store time of visit
Preferences
13 months
Store browser details
Purpose pending investigation
30 minutes
1 day
30 minutes
session
13 months
13 months
Sharing
For more information, please read the HubSpot Privacy Statement.
Optimizely
We use Optimizely for website statistics. Read more
Statistics
6 months
Store a unique user ID
10 years
Store ID’s of experiments and sessions for A/B testing
10 years
Store ID’s of experiments and sessions for A/B testing
Sharing
This data is not shared with third parties.
Atlassian Jira Servicedesk
We use Atlassian Jira Servicedesk for customer support management. Read more
Statistics
1 year
Store last visit
Sharing
This data is not shared with third parties.
Google Tag Manager
We use Google Tag Manager for website statistics. Read more
Marketing/Tracking
persistent
Store and track conversions
1 day
Store and track visits across websites
16 days
Store and track visits across websites
Sharing
This data is not shared with third parties.
WP Engine
We use WP Engine for website hosting. Read more
Marketing/Tracking
session
Purpose pending investigation
session
session
session
session
session
session
session
Sharing
For more information, please read the WP Engine Privacy Statement.
Stripe
We use Stripe for payment processing. Read more
Functional
1 year
Provide fraud prevention
30 minutes
Provide fraud prevention
Sharing
For more information, please read the Stripe Privacy Statement.
Complianz
We use Complianz for cookie consent management. Read more
Functional
365 days
Store accepted cookie policy ID
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
Sharing
For more information, please read the Complianz Privacy Statement.
WordPress
We use WordPress for website development. Read more
Purpose pending investigation
Sharing
This data is not shared with third parties.
CloudFlare
We use CloudFlare for content distribution network (CDN) services. Read more
Functional
30 days
Identify trusted web traffic
Sharing
For more information, please read the CloudFlare Privacy Statement.
YouTube
We use YouTube for video display. Read more
Purpose pending investigation
GPS
VISITOR_INFO1_LIVE
Statistics
session
Store a unique user ID
1 year
Store and track visits across websites
Sharing
For more information, please read the YouTube Privacy Statement.
PayPal
We use PayPal for payment processing. Read more
Functional
3 years
Provide fraud prevention
session
Provide fraud prevention
persistent
Provide fraud prevention
persistent
Store account details
Sharing
For more information, please read the PayPal Privacy Statement.
Twitter
We use Twitter for display of recent social posts and/or social share buttons. Read more
Functional
persistent
Load balancing functionality
Marketing/Tracking
persistent
Store if the user has seen embedded content
Sharing
For more information, please read the Twitter Privacy Statement.
LinkedIn
We use LinkedIn for display of recent social posts and/or social share buttons. Read more
Marketing/Tracking
2 years
Store browser details
1 month
Enable ad delivery or retargeting
3 months
Store browser details
30 days
Enable ad delivery or retargeting
1 day
Store performed actions on the website
2 years
Store performed actions on the website
session
Provide functions across pages
Functional
10 years
Store privacy preferences
session
Provide functions across pages
Sharing
For more information, please read the LinkedIn Privacy Statement.
Miscellaneous
Purpose pending investigation
__paypal_sdk_storage__
pa_enabled
pa
AgentID
__qca
KL_FORMS_MODAL
rel_geolocation
__kla_id
form-shown
Sharing
Sharing of data is pending investigation
How to contact us
Please contact us if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact us, please send an email to Sales@rel.net, write to North Road, Bridgend Industrial Estate, Bridgend CF313TP
+44 (0) 1656 768777.
Changes to this policy
This policy was last updated on February 11th, 2021.
We may change this policy from time to time. Please check the policy periodically for any changes.